Ajman Police Commander-in-Chief Praises Exceptional Performance Indicators and Services at Al Madina Comprehensive Police Station

Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, has commended the outstanding performance indicators at Al Madina Comprehensive Police Station. The station achieved a 96% rating on the "Customer Pulse" index and a 98.5% rate in the use of smart applications—results that reflect the station’s commitment to enhancing its services and boosting customer happiness. This recognition came during an inspection visit by the Commander-in-Chief to Al Madina Comprehensive Police Station, accompanied by Brigadier Sultan Khalifa Al Muhairi, Deputy Commander-in-Chief of Ajman Police; Colonel Ghaith Khalifa Al Kaabi, Director General of Police Operations; Colonel Ahmed Rashid Al Suwaidi, Director of the Commander-in-Chief’s Office; and several officers from the station. During the visit, the Commander-in-Chief reviewed the station’s workflow, the services provided to the public, and the procedures followed in processing transactions. He emphasized the importance of continuously developing the operational framework, simplifying procedures, and improving service delivery efficiency to meet the needs and expectations of customers. He also reviewed the station’s performance indicators, which showed a 24.14% improvement in service delivery time—now averaging two minutes and 12 seconds—with an average waiting time of just one minute. Furthermore, there was a 5.8% improvement in the overall customer service rating, reflecting the efficiency of the station’s procedures and the speed with which transactions are completed. Regarding digital transformation, the Commander-in-Chief of Ajman Police reviewed the center’s efforts to promote the use of smart applications, which has reached 98.5%. Meanwhile, the customer happiness rating for smart services stands at 96%—a result of expanding service delivery through smart channels and enhancing accessibility. At the conclusion of the tour, Major General Sheikh Sultan bin Abdullah Al Nuaimi commended the center’s officers, non-commissioned officers, and personnel for their role in achieving these outcomes. He directed them to continue improving service quality, leveraging smart solutions, monitoring performance indicators, and utilizing customer feedback to refine procedures—all with the aim of strengthening public trust and cementing excellence in the provision of police services.